Aircall Silver Partner
Aircall + monday.com, implemented for property management and real estate
We maintain the industry's phone systems research guide, and Aircall holds its top score for operations-driven property teams.
We implement it wired into monday.com, so every call lands in your workspace as a record your team can act on. Property management, brokerages, and real estate, from 3 seats to multi-office.
Free, 25 minutes. If Aircall isn't the right fit for your size, we'll tell you that too.
Implementation Packages
Fixed scope, fixed price, built around how PM phone trees actually work: leasing, maintenance, after-hours, and owners.
Not sure which one? Answer one question: how many different places does a call need to go? One person is Quickstart. One team is Basics. Different departments is Advanced. Different offices is Enterprise.
Quickstart
The native Aircall + monday.com integration, installed right and handed off live.
This is you if: you have one number and up to five people, and you just want calls showing up in monday.com.
- App install and authorization, both sides
- Number connection and sync settings
- Calls and texts logging to your boards
- Live handoff session with your team
The limits
- Up to 5 users
- 1 phone number
- One working session plus async follow-up
- Requires an Aircall account and a monday.com account already in place
Not included
- Number porting
- Routing or phone-tree design, escalation logic
- Tag automations and Smartflows
- AI agents and custom API work
- Multi-office setup, historical data migration
If you turn out to be bigger
Your $499 credits toward the package you actually need, so nobody pays twice. We tell you that on the scoping call, before you spend anything. The credit applies to a LaunchEngine package on the same engagement; it is not refundable as cash.
Setup typically completes within one business day of access being granted. If numbers are porting, carrier timelines apply.
Basics
A clean Aircall foundation: numbers, teams, integrations, and your first automations, done right the first time.
This is you if: Everyone is using their own cell phone, and you want one company number with people actually assigned to answer it.
Typical fit: Single-office PMCs moving off cell phones or a legacy system
- Native setup of Aircall + your integrations
- Users and teams setup
- Number formatting and porting support
- Call tags with up to 3 automations/flows
- Setup of 1 Smartflow
- Agent and manager training
Advanced
Department-grade routing for a real phone tree: leasing, maintenance, and after-hours flows with escalation logic.
This is you if: Leasing calls and maintenance calls need to reach different people, and somebody has to cover after hours.
Typical fit: 250-1,500 doors with dedicated office staff
- Native setup of Aircall + your integrations
- Callback and queue routing configuration
- SLA routing and escalation logic design
- Call tags with up to 5 automations/flows
- Setup of 3 Smartflows
- Agent, manager, and admin training
Enterprise
Multi-office scale: region-aware routing, executive dashboards, and a hypercare runway into managed services.
This is you if: You have more than one office, and leadership wants to see call numbers without asking anyone for them.
Typical fit: 500+ doors or multi-office operations
- Native setup of Aircall + your integrations
- Call tags with up to 10 automations/flows
- Up to 6 Smartflows + multi-region routing logic
- Custom C-suite dashboard
- Agent, manager, and admin training
- 4-week hypercare + ongoing managed services option
Implementation packages cover the phone platform itself. The three AI agents below are priced separately, per agent. Custom API work (calls into monday.com or your PMS as work orders and guest cards) is scoped separately, and it's the work we're best known for.
Three AI agents you can put on your phones
Pick the job you want handled. We build and configure the agent on Aircall's AI Voice Agent, wired into your monday.com workspace, and train your team to run it.
$2,999 per agent. Start with one; most teams do.
AI Receptionist
Every call answered in your company's voice, routed to the right person, with a message taken when nobody is free. The end of the voicemail box nobody checks.
What we build
- Agent persona, greeting, and tone built to match how your office already answers
- Routing by department, with a clean handoff to a human whenever the caller asks
- Messages captured into monday.com as records, not a voicemail inbox
- Your team trained to monitor, review, and adjust it
What we need from you: Your call flows and who should receive what. About an hour of your time.
What it will not do: It will not make outbound sales calls, and it will not decide anything only a person should decide. Those calls go to your team.
AI Maintenance Coordinator
Maintenance calls answered around the clock, with the right questions asked, simple fixes walked through, and the work order already in monday.com with priority set.
What we build
- Intake questions built from a real coordinator's script, not a generic phone menu
- Troubleshooting paths for plumbing, electrical, HVAC, appliances, and lockouts
- Emergency triage, so a no-heat call is handled differently from a dripping tap
- Work orders created in monday.com with category, priority, and access notes
What we need from you: Your maintenance board, your definition of an emergency, and your after-hours escalation number.
What it will not do: It will not dispatch vendors or promise an arrival time. It gathers, triages, and escalates.
AI Leasing Assistant
Listing inquiries answered the minute they arrive, prospects qualified against your published criteria, and showings booked without anyone chasing a callback.
What we build
- Answers to what every prospect asks: rent, deposit, pets, parking, availability
- Qualifying questions drawn from your own published screening criteria
- Showings booked into your calendar or showing tool
- Prospect details captured in monday.com as a lead record
What we need from you: Your current availability, your screening criteria, and how showings get booked today.
What it will not do: It will not approve anyone or quote terms you have not published, and it will not characterize neighborhoods or residents, which is how leasing calls create fair housing exposure.
Each agent is a build, not a switch we flip: we design the conversation, connect the knowledge it needs, set the escalation paths to your people, and hand it over with your team trained to monitor it. Unusual call patterns or deep custom integrations scope higher, and we say so on the call. How well any agent performs depends on the call types it meets and the knowledge and escalation rules you give us, which is why we scope each one on a call rather than promising a result here. Aircall bills AI minutes and messaging usage directly, separate from what we charge.
On the leasing agent: we configure it to decline the questions that create fair housing exposure, but configuration is not legal advice and compliance remains yours. Review any agent's scripts and call recordings with your own counsel before it answers for you.
AI Assist Pro
Not a fourth agent. This is AI that helps your people during live calls, instead of answering for them.
Foundations
$1,500- 1 custom playbook + 1 scorecard
- 5 live prompts
- 3 CRM automations
- Agent training
Premium
$3,000- 5 custom playbooks + 2 scorecards
- 8 live prompts
- 5 CRM automations
- Internal enablement page, agent and manager training
Complete
$5,000- 10 custom playbooks + 5 scorecards
- 10 live prompts, 8 CRM automations
- 1-month post-implementation refresh
- Full training and documentation package
Running your operation on monday.com?
This is the build we're best known for. At 10-50 seats, phones stop being a phone question and become a data question: hundreds of calls a week that either write themselves into your workspace or quietly go missing. We wire Aircall so every call lands on the right board: click-to-dial from any item, inbound screen-pops with context, calls logged to items automatically, tag-driven automations that move work orders, and transcripts, summaries, and sentiment on the record via custom API work.
A 3-person team can self-serve the native integration, and our free Aircall + monday.com setup guide walks through it (there's a troubleshooting guide too). Past that size, routing design, automations, and the API layer are the project, and that's what the packages above cover.
How an implementation runs
Basics lands in 2-3 weeks; Advanced and Enterprise in 4-6, driven mostly by porting timelines.
Kickoff
Requirements, porting plan, A2P 10DLC registration needs, and network check.
Functional discovery
We map your actual phone tree: leasing, maintenance, after-hours, and where every call should land in your systems.
Configuration
Numbers, teams, routing, integrations, tags, and automations built and reviewed with you.
Training & go-live
Agents, managers, and admins trained; porting completes; we watch the first days closely.
Adoption & hypercare
Analytics review, routing adjustments from real call data, and AI layers added once the foundation is solid.
Why implement with LaunchEngine
Property teams are all we do
We serve 40+ property management companies running 30,000+ doors, plus the brokerages and real estate teams around them. Your phone tree gets built by people who know what a maintenance emergency line needs at 2am.
We wrote the research
Our phone systems guide verified every vendor's pricing and capabilities from primary sources, with a weekly automated watch. We implement what we can defend in public.
Calls become records
The reason Aircall wins for ops-driven PMCs is its event stream. We're the team that wires transcripts, sentiment, and summaries into your monday.com workspace as work orders and owner notes.
Referring a customer? Here's our lane.
For Aircall account teams: what we take, and what you get back.
Good fit
Property management companies, brokerages, and real estate operations in the US, any size. monday.com in the stack is our sweet spot; Rentvine, Buildium, and AppFolio shops are home turf too.
What we handle
Everything after the sale: onboarding, number porting, IVR and routing design, the monday.com integration, AI agent configuration, and training. Fixed-scope packages, from a $499 Quickstart (up to 5 users, 1 number) to multi-office builds. If your customer is bigger than Quickstart, the $499 credits toward the right package, so a referral never dead-ends.
What you keep
The customer relationship and the paper. Seats and usage stay on Aircall billing; we invoice implementation separately, and your customer gets a working phone tree instead of a stalled rollout.
Fastest path: send your customer the scoping-call link, or join the call yourself. Scope lands within one business day.
The fine print: Quickstart covers up to 5 users and 1 phone number and requires an existing Aircall account and monday.com account; if scoping shows a larger build is needed, the $499 is credited toward that package. Package prices cover the scope listed; every engagement is confirmed in a written proposal governed by our Terms of Service. Timelines are typical and depend on carrier porting windows and integration complexity. Aircall subscription seats and usage charges (AI minutes, messaging) are billed by Aircall directly and are not included in implementation pricing. LaunchEngine is an Aircall partner and may earn referral commissions; the rankings in our research guide are set independently of that relationship. Aircall is a trademark of Aircall SAS; LaunchEngine is not Aircall.
Frequently Asked Questions
Have a question? We've got answers.
Get your phone tree built right
A free 25-minute scoping call: bring your door count, your PMS, and your current setup. We'll tell you which package fits, or that none of them do.