Terms of Service

These Terms of Service ("Terms") govern your access to and use of the LaunchEngine website at launchengine.com (the "Site") and any services, tools, or content provided by LaunchEngine ("we," "us," or "our"). By accessing the Site or using our services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site.

Part I: Website Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using the Site, you represent and warrant that you meet these requirements.

2. Services

LaunchEngine provides property management operational workspaces, custom quote builders, marketing tools, and related consulting services built on the monday.com platform. Specific deliverables, timelines, scope, and pricing for paid engagements are agreed upon separately in writing (via email, proposal, or statement of work) for each engagement. These Terms govern use of the Site and free tools. Paid project engagements are governed by the Standard Service Agreement set forth in Part II of these Terms, together with any applicable Supplements. Recurring subscription products, including our PMS-to-monday.com connector and DocRunner, are additionally governed by the Subscription Services Agreement set forth in Part III.

3. Free Tools and Calculators

We offer free tools on the Site, including a CRM template, tech stack cost calculator, and quote builder demonstration. These tools are provided "as is" and "as available" for general informational purposes only. Specifically:

• Calculations, estimates, projections, and cost comparisons are approximate and may not reflect your actual costs.
• Year-over-year projections (e.g., Year 2 cost estimates) are hypothetical scenarios based on observed industry trends - not predictions or guarantees of future pricing.
• Pricing data referenced in blog posts or tools is based on publicly available information at the time of publication and may not be current.
• These tools do not constitute financial, legal, or business advice. You are solely responsible for verifying any figures before making business decisions.

4. Quote Builder Service

When we build a custom quote builder for your company, the following terms apply:

• The quote builder uses your own independently determined pricing and fee structure. LaunchEngine does not set, suggest, recommend, or coordinate pricing between clients.
• Your pricing data is treated as confidential business information and will not be shared with, disclosed to, or made accessible to any other client, competitor, or third party.
• Our team does not reference, benchmark, or use any client's pricing data when building tools for other clients. Each engagement is independent and isolated.
• Quotes generated by the tool are estimates for the property owner's informational purposes and do not constitute binding offers, contracts, or guarantees unless you independently choose to honor them.
• You are solely responsible for the accuracy and legality of the pricing, fees, and terms displayed in your quote builder.

5. Data Processing for Integration Services

When you use LaunchEngine's PMS integration services (e.g., our PM Operating System), we process data from your property management software (such as Buildium, AppFolio, or RentVine) on your behalf to deliver the integration services you requested. In this context:

• Data controller and processor - You (the client) remain the data controller for all data originating from your property management software. LaunchEngine acts as the data processor.
• Purpose limitation - We process this data solely to provide the integration services you requested. We do not use client PMS data for marketing, analytics, or any other purpose.
• Data isolation - Each client's data is stored in isolated environments (separate database records and monday.com workspaces) and is not accessible by other clients.
• Security measures - We maintain industry-standard security measures including encryption in transit (SSL/TLS), encryption at rest, access controls (two-factor authentication, role-based access), and real-time error monitoring.
• Sub-processors - Data processed through our integration services may be stored or transmitted via our sub-processors: Heroku (application hosting and database storage) and monday.com (workspace delivery). See our Privacy Policy for details.
• Your responsibilities - You are responsible for ensuring you have the right to share your PMS data with us and that your use of our services complies with your own privacy obligations to your tenants, property owners, vendors, and applicants.

6. User Submissions and Accounts

When you submit information through our forms (contact requests, quote builder requests, etc.):

• You represent that the information you provide is accurate, current, and that you have the authority to share it.
• You grant LaunchEngine a limited, non-exclusive right to use the submitted information solely for the purposes described in our Privacy Policy - namely, to deliver the services you request and to communicate with you.
• You are responsible for the content of your submissions and must not submit information that is unlawful, fraudulent, or violates any third party's rights.

7. Intellectual Property

All content on the Site - including text, design, code, graphics, logos, blog posts, tool interfaces, and page layouts - is owned by LaunchEngine or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without prior written permission.

Custom tools built for clients (e.g., quote builders, operational workspaces) are delivered for the client's use under the terms of that engagement. LaunchEngine retains ownership of underlying templates, frameworks, and proprietary code.

8. Acceptable Use

You agree not to:

• Use the Site or our tools for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any part of the Site, our servers, or any connected systems.
• Interfere with or disrupt the Site's infrastructure, including through automated scraping, bots, or denial-of-service attacks.
• Submit false, misleading, or fraudulent information through our forms.
• Use our free tools or calculators to compile competitive intelligence for resale or to reverse-engineer our proprietary methods.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

9. Third-Party Links and Services

The Site contains links to third-party websites and services, including Calendly, YouTube, monday.com, and various property management software vendors. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party site. Your interactions with third-party services are governed by their own terms and policies.

10. Availability

We strive to keep the Site and our free tools available, but we do not guarantee uninterrupted or error-free access. The Site may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any feature or tool at any time without notice.

11. Disclaimer of Warranties

THE SITE, FREE TOOLS, CALCULATORS, BLOG CONTENT, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Pricing data, cost projections, and estimates shown on the Site or generated by our tools are for informational purposes only and should not be relied upon as financial, legal, or business advice.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAUNCHENGINE AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR FREE TOOLS EXCEED ONE HUNDRED DOLLARS ($100). FOR PAID SERVICES, OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID TO LAUNCHENGINE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless LaunchEngine and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content or data you submit through our forms.

14. Dispute Resolution

If a dispute arises between you and LaunchEngine, we encourage you to contact us first at rob@launchengine.com to attempt informal resolution. If we cannot resolve the dispute informally within thirty (30) days, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in the State of Texas. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver: All disputes must be brought in an individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of such courts.

16. Electronic Communications

By using the Site or submitting information through our forms, you consent to receiving electronic communications from us (e.g., email responses, service updates). You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

SMS/Text Messaging. If you expressly opt in to receive SMS text messages from LaunchEngine (for example, by checking the SMS consent box on our contact form), you consent to receive text messages from us at the phone number you provide. Messages may relate to your inquiry, your engagement, scheduling, and our services. The following terms apply:

• Consent is not a condition of purchase - you can use our Site and services without opting in to text messages.
• Message frequency varies - the number of messages you receive depends on your interaction with us.
• Message and data rates may apply - standard rates from your mobile carrier may apply to messages you send and receive.
• Opt out at any time - reply STOP to any message to cancel and stop receiving further texts. After you send STOP, we may send one final message confirming that you have been unsubscribed.
• Help - reply HELP to any message for assistance, or contact us at rob@launchengine.com.
• Carrier liability - mobile carriers are not liable for delayed or undelivered messages.

Your mobile opt-in data and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details on how we handle your information.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Effective date" at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Site.

18. General Provisions

• Entire Agreement - These Terms, together with our Privacy Policy and any separate engagement agreement, constitute the entire agreement between you and LaunchEngine regarding the Site.
• Severability - If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver - Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment - You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure - We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or third-party service outages.
• Relationship of Parties - Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and LaunchEngine.

19. Contact

If you have questions about these Terms, contact us at:

LaunchEngine
Email: rob@launchengine.com

20. The Entire Agreement

Client acknowledges that this Agreement is a binding agreement, and, further, that this Agreement is the final, complete and exclusive statement of the entire agreement and understanding between the parties. This Agreement supersedes any prior and contemporaneous proposals, requests for proposals, and all communications regarding the subject matter of this Agreement, whether oral or written. This Agreement may not be modified except by a written document which specifically references this Agreement and the specific term or condition to be modified, and is executed by the parties.

21. Definitions

In addition to terms otherwise defined, as used herein and throughout this Agreement:

• Agreement means the entire content of this document ("Service Contract"), and by this reference, incorporated with any other Supplements specifically designated in communications between the parties.
• Client Content means all materials, information, source code, photography, writings and other creative content provided by Client for use in the preparation of and/or incorporation in the Deliverables.
• Copyrights means the property rights in works of authorship, expressed in a tangible medium of expression, as defined and enforceable under U.S. Copyright Law.
• Deliverables means the services and work product specified in the Supplements delivered by LE to Client, in the form, technology, and media specified in the Supplements.
• LE Tools means all design, technology, and project management tools developed and/or utilized by LE in performing the Services, including without limitation pre-existing and newly developed software including source code, web authoring tools, type fonts, and application tools, together with any other software, or other inventions whether or not patentable, and general non-copyrightable concepts such as digital properties design, architecture, layout, navigational and functional elements.
• Final Content means all creative content developed or created by LE, or commissioned by LE, exclusively for the Project and incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, photography, animation, sounds, typographic treatments and text, modifications to Client Content, and LE's selection, arrangement and coordination of such elements together with Client Content and/or Third Party Materials.
• Final Deliverables means the final versions of Deliverables provided by LE and accepted by Client.
• Preliminary Works means all artwork including, but not limited to, concepts, sketches, visual presentations, or other alternate or preliminary designs and documents developed by LE and which may or may not be shown and or delivered to Client for consideration but do not form part of the Final Content.
• Project means the scope and purpose of the Client's identified usage of the work product as described in the Supplements.
• Services means all services and the work product to be provided to Client by LE as described and otherwise further defined in the Supplements.
• Third Party Materials means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock photography or illustration.
• Trademarks means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of Client.

22. Supplements

Supplements to this Service Contract shall be provided by LE to Client, prior to the execution hereof, as part of the formation process for this Agreement. Supplements describe specific terms and conditions applicable to the Project set forth herein, including without limitation the scope of work, deliverable specifications, timeline, payment schedule, and change order process.

Any modifications to the scope of work after execution of this Agreement shall be submitted by Client through the LaunchEngine Support Board. Change requests submitted through the Support Board shall be reviewed by LE, and upon mutual agreement, LE shall document the modified scope, adjusted timeline, and any additional fees in a written change order. No changes to the scope of work shall be effective until acknowledged in writing by both parties. By way of example, the parties may simply acknowledge by email communications that the attachments in an email are the Supplements to this Agreement.

Supplements are subject to modification until the execution of this Agreement, which, thereafter, may be modified only as provided in this Agreement for amendments of this Agreement.

23. Fees and Charges

In consideration of the Services to be performed by LE, Client shall pay to LE fees in the amounts and according to the milestone-based payment schedule set forth in the Supplements, and all applicable sales, use or value added taxes, even if calculated or assessed subsequent to the payment schedule. The Supplement shall set forth a milestone-based payment schedule tied to deliverable phases, with each phase having defined deliverables and a corresponding payment amount.

Unless otherwise expressly provided in any Supplement hereto, invoices are due Net 30 from the date of invoice. Interest shall accrue at the lesser of 1.5% per month or the highest permissible legal rate after thirty (30) days past the payment due date. Client shall indemnify and hold LE harmless, including reasonable attorneys' fees, for all costs of collecting overdue invoices.

24. Client Responsibilities

Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner:

1. Coordination of any decision-making with parties other than LE;
2. Provision of Client Content in a form suitable for reproduction or incorporation into the Deliverables without further preparation, unless otherwise expressly provided in the Supplements;
3. Final proofreading and user testing, and in the event that Client has approved Deliverables but errors (such as, by way of example, not limitation, typographic errors or misspellings) remain in the finished product, Client shall incur the cost of correcting such errors; and
4. Compliance with all LE administrative procedures, as established by LE from time-to-time.

25. Intellectual Property and Accreditation

At all times, Client retains its copyright in its submitted work, content and/or developments. Upon Client's full and final payment, all right, title and interest to the copyright in the Final Deliverables shall be and is hereby assigned to Client, except that no such assignment shall occur regarding any Third Party Materials, common tools, libraries or routines developed by LE or third parties apart from this Agreement or as part of common distribution, or improvements thereto, regarding which Client shall have a perpetual royalty-free license to use the same for its internal purposes.

Subscription Services excluded. For clarity: Subscription Services (as defined in Part III), including the LaunchEngine connector and any other hosted integration or subscription software product, are not Deliverables, are not "common tools, libraries or routines" licensed under this Section, and are not subject to the assignment or the perpetual royalty-free license described above. Client's rights in Subscription Services exist only while the applicable subscription is active and are governed solely by Part III of these Terms.

At all times, LE retains the right to reproduce, publish and display the Deliverables in LE's portfolios and digital properties, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses.

Either party, subject to the other's reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its digital properties and in other promotional materials, and, if not expressly objected to, include a link to the other party's digital properties. At all times, LE shall be entitled to publish attribution for the services and results arising from or related to this Agreement and regarding Client.

26. Confidential Information

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, including without limitation Preliminary Works ("Confidential Information"). Each party, its agents, employees, and contractors shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under this Agreement except as may be required by a court or governmental authority.

Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.

As a result of third-party platform (including but not limited to monday.com and any connected property management software) data breaches on their sites, or loss of passwords, tokens, etc., or other insecure access as a result of the user, LE does not hold responsibility for any damages caused to the Client. Client holds LE harmless for any such data breaches.

27. Relationship of the Parties

27.1 Independent Contractor. LE is an independent contractor, not an employee of Client or any company affiliated with Client. LE shall provide the Services under the general direction of Client, but LE shall determine, in LE's sole discretion, the manner and means by which the Services are accomplished. This Agreement does not create a partnership or joint venture and neither party is authorized to act as agent or bind the other party except as expressly stated in this Agreement. LE and the work product or Deliverables prepared by LE shall not be deemed a work for hire as that term is defined under Copyright Law. All rights, if any, granted to Client are contractual in nature and are wholly defined by the express written agreement of the parties and the various terms and conditions of this Agreement.

27.2 LE Agents. LE shall be permitted to engage and/or use third party agents or other service providers as independent contractors in connection with the Services ("Agents"). Notwithstanding, LE shall remain fully responsible for such Agents' compliance with the various terms and conditions of this Agreement.

27.3 No Solicitation. During the term of this Agreement, and for a period of one (1) year after expiration or termination of this Agreement, Client agrees not to solicit, recruit, engage or otherwise employ or retain, on a full-time, part-time, consulting, work-for-hire or any other kind of basis, any LE owner, employee or Agent of LE, whether or not said person has been assigned to perform tasks under this Agreement ("Restricted Resource"). In the event such employment, consultation or work-for-hire event occurs of a Restricted Resource, and without limiting other remedies to which LE is entitled, Client agrees that LE shall be entitled to an agency commission to be the greater of twenty-five percent (25%) of either (a) said person's salary, or (b) fees paid to said person if engaged by Client as an independent contractor. In the event of (a) above, payment of the commission will be due within 30 days of the employment starting date. In the event of (b) above, payment will be due at the end of any month during which the independent contractor performed services for Client. LE, in the event of nonpayment and in connection with this section, shall be entitled to seek all remedies under law and equity.

27.4 No Exclusivity. The parties expressly acknowledge that this Agreement does not create an exclusive relationship between the parties. Client is free to engage others to perform services of the same or similar nature to those provided by LE, and LE shall be entitled to offer and provide services to others, solicit other clients and otherwise advertise the services offered by LE.

28. Term and Termination

28.1 This Agreement shall commence upon the Effective Date and shall remain effective until the termination of the Sessions and delivery of the Final Deliverable.

28.2 This Agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties, or if any party: (a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or (b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within ten (10) days from receipt of written notice of such breach.

28.3 Termination for Convenience. Either party may terminate a project engagement under this Part II for convenience upon thirty (30) days' written notice to the other party. This Section applies to project engagements only; termination of Subscription Services is governed by Part III (Section 36). Upon such termination, LE shall be compensated for all work completed through the termination date, all work in progress, and any non-recoverable costs or third-party commitments made on behalf of the Project. Deliverables completed and paid for through the termination date shall transfer to Client per the intellectual property terms of this Agreement.

28.4 In the event of termination under any circumstances, LE shall be compensated for the Services performed through the date of termination in the amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) hourly fees for work performed by LE or LE's agents as of the date of termination, whichever is greater; and Client shall pay all Expenses, fees, out of pockets together with any Additional Costs incurred through and up to, the date of cancellation.

28.5 In the event of termination by Client and upon full payment of compensation as provided herein, LE grants to Client such right and title as provided for in Supplements of this Agreement with respect to those Deliverables provided to, and accepted by Client as of the date of termination.

28.6 Upon expiration or termination of this Agreement: (a) each party shall return or, at the disclosing party's request, destroy the Confidential Information of the other party, and (b) other than as provided herein, all rights and obligations of each party under this Agreement, exclusive of the Services, shall survive.

29. Warranties and Representations

29.1 Client. Client represents, warrants and covenants to LE that (a) Client owns all right, title, and interest in, or otherwise has full right and authority to permit the use of the Client Content, (b) to the best of Client's knowledge, the Client Content does not infringe the rights of any third party, and use of the Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties, (c) Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and (d) Client shall comply with all laws and regulations as they relate to the Services and Deliverables.

29.2 LE. (a) LE hereby represents, warrants and covenants to Client that LE will provide the Services identified in the Agreement in a professional and workmanlike manner and in accordance with all reasonable professional standards for such services. (b) LE further represents, warrants and covenants to Client that (i) except for Third Party Materials and Client Content, the Final Deliverables shall be the original work of LE and/or its independent contractors, (ii) in the event that the Final Deliverables include the work of independent contractors commissioned for the Project by LE, LE shall have secure agreements from such contractors granting all necessary rights, title, and interest in and to the Final Deliverables sufficient for LE to grant the intellectual property rights provided in this Agreement, and (iii) to the best of LE's knowledge, the Final Content provided by LE and LE's subcontractors does not infringe the rights of any party, and use of same in connection with the Project will not violate the rights of any third parties.

In the event Client or third parties modify or otherwise use the Deliverables outside of the scope or for any purpose not identified in the Supplements or this Agreement or contrary to the terms and conditions noted herein, all representations and warranties of LE shall be void. (c) LE does not represent that any Deliverables or work product are capable of registering as trademarks or patents, and Client is solely responsible to verify any brands or other properties for commercial use in the relevant marketplace. (d) Except for the express representations and warranties stated in this Agreement, LE makes no warranties whatsoever. LE explicitly disclaims any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the project.

29.3 Performance Warranty. LE warrants that each milestone deliverable, as defined in the applicable Supplement, shall function in conformity with its written specifications for a period of sixty (60) days following delivery and acceptance of such milestone ("Warranty Period"). During the Warranty Period, LE shall correct, at no additional cost to Client, any defects or issues where the Deliverables do not function as specified in the Supplement. This warranty covers defects in the Deliverables as built to the specifications set forth in the Supplement, and does not extend to business performance outcomes, issues arising from Client's modification of the Deliverables, third-party platform changes, data quality, user adoption, or any factors outside the scope of the original specifications. Client must notify LE in writing of any warranty claim within the applicable Warranty Period. Failure to provide timely notice shall constitute a waiver of such claim.

30. General

30.1 Waiver. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.

30.2 Notices. Notices under this Agreement may be given by email. Email notice to the other party's email address on file (for LE, rob@launchengine.com; for Client, the primary email address Client has used in the engagement or has designated for billing) is effective when sent, provided the sender does not receive an automated delivery-failure message. Each party is responsible for keeping its email address on file current. Notices may also be given in writing to the last known address of the respective party by overnight carrier, effective upon receipt.

30.3 No Assignment. Neither party may assign, whether in writing or orally, or encumber its rights or obligations under this Agreement or permit the same to be transferred, assigned or encumbered by operation of law or otherwise, without the prior written consent of the other party, except that LE may assign this Agreement to any affiliated company provided that the obligations herein are fully assumed.

30.4 Force Majeure. LE shall not be deemed in breach of this Agreement if LE is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, death, illness or incapacity of LE or any local, state, federal, national or international law, governmental order or regulation or any other event beyond LE's control (collectively, "Force Majeure Event"). Upon occurrence of any Force Majeure Event, LE shall give notice to Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

30.5 Governing Law and Dispute Resolution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United States and the state of Texas without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration through the American Arbitration Association, or other forum mutually agreed to by the parties. In all other circumstances, the parties specifically consent to the local, state and federal courts located in the State of Texas. The parties hereby waive any jurisdictional or venue defenses available to them and further consent to service of process by mail. Client acknowledges that LE will have no adequate remedy at law in the event Client uses the deliverables in any way not permitted hereunder, and hereby agrees that LE shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein.

30.6 Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.

30.7 Headings. The numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

31. Acceptance

This Standard Service Agreement becomes binding upon execution of a Supplement or other written acknowledgment (including electronic agreement) referencing this Agreement by both Client and LaunchEngine. The specific scope, deliverables, timeline, and payment terms for each engagement are defined in the applicable Supplement.

Updates to these Terms. LE may update this Agreement (including Part III) from time to time. For clients with active Subscription Services, LE will give at least thirty (30) days' notice of any material change by email to the address on file, identifying what changed and when it takes effect. Continued use of Subscription Services after the change takes effect constitutes acceptance of the updated terms. If Client does not agree to a change, Client may terminate its Subscription Services under Section 36 before the change takes effect, and the prior terms will govern through the termination date. Changes do not apply retroactively to project engagements already executed under a Supplement.

LaunchEngine
Robert Lowry, Owner
rob@launchengine.com
14800 Chipwood Dr., Aledo, TX 76008

32. What Subscription Services Are

"Subscription Services" means recurring, hosted services that LE operates on its own infrastructure and provides for an ongoing fee, including:

• The LaunchEngine connector - the proprietary integration service that syncs data between your property management software (such as Buildium, AppFolio, or RentVine) and your monday.com workspace;
• Other hosted integrations, automations, or agents that run on LE infrastructure on an ongoing basis; and
• Subscription software products such as DocRunner.

Subscription Services are not Deliverables under Part II. They are services you subscribe to, not work product you buy. By contrast, the following are not Subscription Services and are not affected by this Part III: your monday.com boards and the data on them, your monday.com account, Make.com scenarios in your own Make.com account, workflow configurations delivered as project Deliverables, and the data in your property management software.

33. Term, Renewal, and Pricing

33.1 Month-to-month. Each Subscription Service runs month-to-month and automatically renews each billing cycle until terminated under Section 36. There is no long-term commitment unless a Supplement says otherwise.

33.2 Pricing. Connector pricing is per door per month, at the rate stated in your proposal or Supplement. The billable door count is the number of active units synced by the connector, and adjusts as your portfolio changes. Other Subscription Services (such as DocRunner) are billed at the flat monthly rate stated in your proposal or Supplement.

33.3 Price changes. LE may change subscription pricing with at least thirty (30) days' notice by email. The new price takes effect on the first billing cycle that begins after the notice period ends. If you do not agree to a price change, you may terminate under Section 36 before it takes effect, and the old price applies through your termination date.

34. Licensed, Not Sold - What Happens When a Subscription Ends

35. Suspension for Non-Payment

If a subscription invoice is more than fifteen (15) days past due, LE will send a past-due notice by email. If the balance is not paid within ten (10) days of that notice, LE may suspend the affected Subscription Services until payment is received. Suspension pauses the service (the connector stops syncing); it does not delete any data or terminate the subscription, and subscription fees do not accrue during suspension.

Upon payment of the full past-due balance, LE will reinstate the suspended services within two (2) business days at no additional charge. If a suspension continues for more than sixty (60) days, LE may treat the subscription as terminated by Client, and Sections 36 and 41 apply.

36. Termination of Subscription Services

36.1 By either party. Either party may terminate any Subscription Service, for any reason, with at least thirty (30) days' notice by email. Termination is effective at the end of the billing cycle in which the 30-day notice period ends.

36.2 For cause. LE may terminate immediately on notice if Client materially breaches this Agreement and does not cure within ten (10) days of written notice, or uses the Subscription Services unlawfully. Client has the same right if LE materially breaches and does not cure within ten (10) days of written notice.

36.3 Final invoice. LE will issue a final invoice covering fees through the termination effective date (plus any offboarding period under Section 37, billed as it runs). Standard payment terms under Section 23 apply. No refunds are owed for the billing cycle in which termination takes effect, and no early-termination fees apply.

37. Offboarding and Transition Assistance

LE will not shut the connector off abruptly. If Client requests it on or before the termination effective date, LE will provide a transition period of up to sixty (60) days from the termination effective date, during which:

• The connector and other Subscription Services keep running at standard subscription pricing, billed monthly as usual; and
• LE will provide, at no additional charge, integration documentation sufficient for Client or a replacement vendor to build a substitute integration: the data mappings in use (which PMS fields sync to which monday.com columns), the third-party API endpoints the integration relies on, field schemas, and a description of the sync logic and schedule. LE will deliver this documentation within fifteen (15) days of Client's request.

LE is not obligated to transfer, license, or disclose the connector's source code. Hands-on migration work beyond the documentation described above (for example, building or configuring the replacement integration, or consulting with the replacement vendor) is available at LE's standard rates as change-order work under Section 22.

38. Availability

LE will use commercially reasonable efforts to keep Subscription Services available and to restore them promptly after any interruption. However, LE does not guarantee any specific uptime and does not offer a service-level agreement. Subscription Services may be briefly unavailable for maintenance, updates, or circumstances outside LE's control.

Subscription Services depend on third-party platforms and APIs, including your property management software (Buildium, AppFolio, RentVine, or others), monday.com, and hosting providers. LE is not liable for outages, API changes, rate limits, deprecations, or data errors originating with those platforms. If an upstream change requires material rework of the integration to keep it functioning, LE will notify Client, and any such rework beyond commercially reasonable maintenance may be scoped as change-order work under Section 22.

39. Third-Party Tools and Vendor Changes

LE may recommend third-party tools (such as monday.com, Make.com, Aircall, or others) as part of a client's stack. Those recommendations are made in good faith based on the vendor's pricing, features, and terms at the time. Client contracts with those vendors directly, and their pricing, plans, APIs, features, and terms are outside LE's control and are not LE's responsibility. If a third-party vendor's change (for example, a price increase, plan restructuring, or API change) leads Client to request reconfiguration or migration of its workflows, that work is billable change-order work under Section 22.

40. LaunchEngine Products That Replace Third-Party Tools

LE builds its own products, and some of them may compete with, overlap with, or replace third-party tools LE previously recommended or implemented for Client. LE may offer such products to Client and to other clients. A prior recommendation of a third-party tool does not obligate LE to keep recommending it, and nothing obligates Client to adopt an LE product. If Client chooses to migrate from a third-party tool to an LE product, that migration is billable work under Section 22 unless LE expressly agrees otherwise in writing.

41. Data Return and Deletion

This Section covers all Client data held on LE infrastructure in connection with Subscription Services (such as sync records, mappings, configuration, and cached PMS data), not just Confidential Information under Section 26. Data in Client's own systems - the PMS, monday.com, Make.com - is already Client's and is not affected by termination.

• Return - For sixty (60) days after termination (or the end of the offboarding period under Section 37, if later), Client may request an export of its data held on LE infrastructure, and LE will provide it in a commonly used machine-readable format (such as CSV or JSON) at no charge.
• Deletion - Within ninety (90) days after termination (or the end of the offboarding period, if later), LE will delete Client data from its production systems, except records LE must keep for legal, tax, or billing purposes. Residual copies in encrypted backups are deleted as those backups expire in the ordinary course.
• Earlier deletion - Client may request earlier deletion at any time after termination, and LE will comply within thirty (30) days, subject to the same legal, tax, and billing exceptions.