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Terms of Service

Effective date: February 1, 2026

These Terms of Service ("Terms") govern your access to and use of the LaunchEngine website at launchengine.com (the "Site") and any services, tools, or content provided by LaunchEngine ("we," "us," or "our"). By accessing the Site or using our services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using the Site, you represent and warrant that you meet these requirements.

2. Services

LaunchEngine provides property management operational workspaces, custom quote builders, marketing tools, and related consulting services built on the Monday.com platform. Specific deliverables, timelines, scope, and pricing for paid engagements are agreed upon separately in writing (via email, proposal, or statement of work) for each engagement. These Terms govern use of the Site and free tools; separate engagement terms govern paid services.

3. Free Tools and Calculators

We offer free tools on the Site, including a CRM template, tech stack cost calculator, and quote builder demonstration. These tools are provided "as is" and "as available" for general informational purposes only. Specifically:

  • Calculations, estimates, projections, and cost comparisons are approximate and may not reflect your actual costs.
  • Year-over-year projections (e.g., Year 2 cost estimates) are hypothetical scenarios based on observed industry trends — not predictions or guarantees of future pricing.
  • Pricing data referenced in blog posts or tools is based on publicly available information at the time of publication and may not be current.
  • These tools do not constitute financial, legal, or business advice. You are solely responsible for verifying any figures before making business decisions.

4. Quote Builder Service

When we build a custom quote builder for your company, the following terms apply:

  • The quote builder uses your own independently determined pricing and fee structure. LaunchEngine does not set, suggest, recommend, or coordinate pricing between clients.
  • Your pricing data is treated as confidential business information and will not be shared with, disclosed to, or made accessible to any other client, competitor, or third party.
  • Our team does not reference, benchmark, or use any client's pricing data when building tools for other clients. Each engagement is independent and isolated.
  • Quotes generated by the tool are estimates for the property owner's informational purposes and do not constitute binding offers, contracts, or guarantees unless you independently choose to honor them.
  • You are solely responsible for the accuracy and legality of the pricing, fees, and terms displayed in your quote builder.

5. Data Processing for Integration Services

When you use LaunchEngine's PMS integration services (e.g., our PM Operating System), we process data from your property management software (such as Buildium, AppFolio, or RentVine) on your behalf to deliver the integration services you requested. In this context:

  • Data controller and processor — You (the client) remain the data controller for all data originating from your property management software. LaunchEngine acts as the data processor.
  • Purpose limitation — We process this data solely to provide the integration services you requested. We do not use client PMS data for marketing, analytics, or any other purpose.
  • Data isolation — Each client's data is stored in isolated environments (separate database records and Monday.com workspaces) and is not accessible by other clients.
  • Security measures — We maintain industry-standard security measures including encryption in transit (SSL/TLS), encryption at rest, access controls (two-factor authentication, role-based access), and real-time error monitoring.
  • Sub-processors — Data processed through our integration services may be stored or transmitted via our sub-processors: Heroku (application hosting and database storage) and Monday.com (workspace delivery). See our Privacy Policy for details.
  • Your responsibilities — You are responsible for ensuring you have the right to share your PMS data with us and that your use of our services complies with your own privacy obligations to your tenants, property owners, vendors, and applicants.

6. User Submissions and Accounts

When you submit information through our forms (contact requests, quote builder requests, etc.):

  • You represent that the information you provide is accurate, current, and that you have the authority to share it.
  • You grant LaunchEngine a limited, non-exclusive right to use the submitted information solely for the purposes described in our Privacy Policy — namely, to deliver the services you request and to communicate with you.
  • You are responsible for the content of your submissions and must not submit information that is unlawful, fraudulent, or violates any third party's rights.

7. Intellectual Property

All content on the Site — including text, design, code, graphics, logos, blog posts, tool interfaces, and page layouts — is owned by LaunchEngine or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without prior written permission.

Custom tools built for clients (e.g., quote builders, operational workspaces) are delivered for the client's use under the terms of that engagement. LaunchEngine retains ownership of underlying templates, frameworks, and proprietary code.

8. Acceptable Use

You agree not to:

  • Use the Site or our tools for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorized access to any part of the Site, our servers, or any connected systems.
  • Interfere with or disrupt the Site's infrastructure, including through automated scraping, bots, or denial-of-service attacks.
  • Submit false, misleading, or fraudulent information through our forms.
  • Use our free tools or calculators to compile competitive intelligence for resale or to reverse-engineer our proprietary methods.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

9. Third-Party Links and Services

The Site contains links to third-party websites and services, including Calendly, YouTube, Monday.com, and various property management software vendors. These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party site. Your interactions with third-party services are governed by their own terms and policies.

10. Availability

We strive to keep the Site and our free tools available, but we do not guarantee uninterrupted or error-free access. The Site may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any feature or tool at any time without notice.

11. Disclaimer of Warranties

THE SITE, FREE TOOLS, CALCULATORS, BLOG CONTENT, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Pricing data, cost projections, and estimates shown on the Site or generated by our tools are for informational purposes only and should not be relied upon as financial, legal, or business advice.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAUNCHENGINE AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR FREE TOOLS EXCEED ONE HUNDRED DOLLARS ($100). FOR PAID SERVICES, OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID TO LAUNCHENGINE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless LaunchEngine and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content or data you submit through our forms.

14. Dispute Resolution

If a dispute arises between you and LaunchEngine, we encourage you to contact us first at rob@launchengine.com to attempt informal resolution. If we cannot resolve the dispute informally within thirty (30) days, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in the State of Texas. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver: All disputes must be brought in an individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of such courts.

16. Electronic Communications

By using the Site or submitting information through our forms, you consent to receiving electronic communications from us (e.g., email responses, service updates). You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Effective date" at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Site.

18. General Provisions

  • Entire Agreement — These Terms, together with our Privacy Policy and any separate engagement agreement, constitute the entire agreement between you and LaunchEngine regarding the Site.
  • Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver — Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment — You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure — We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or third-party service outages.
  • Relationship of Parties — Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and LaunchEngine.

19. Contact

If you have questions about these Terms, contact us at:

LaunchEngine
Email: rob@launchengine.com