The Property Manager’s Guide to Phone Systems: 2026 Edition

Every price in this guide was read from the vendor’s own live pricing page, checkout flow, or billing documentation, with a full-page screenshot archived as evidence for each one. Third-party pricing articles drift out of date; primary sources don’t, and buyers who rely on secondhand numbers walk into sales calls anchored wrong. That discipline is how this guide caught a recent Zoom price increase most published comparisons still miss: Unlimited is now $16, not the widely cited $15.

Our verification hierarchy, in order of preference: 1. Vendor billing documentation (help center articles that explain actual invoices must match what customers are charged). 2. Vendor pricing and product pages for plan structure, feature lists, minimums, and displayed rates. 3. Independent corroboration where vendors hide numbers, requiring agreement across at least three independent 2026 analyses, noting conflicts rather than picking one silently.

Confidence labels: Verified means it comes from the vendor’s own documentation. Corroborated means three or more independent 2026 sources agree. Estimated means we calculated it and show the math.

And it stays verified. An automated watch re-checks roughly 100 claims in this guide against the vendors’ live pages every week, and material changes land in the dated update log at the end. That system caught Aircall’s July 30 AI price cut the day it happened, and, eleven days later, that same cut appearing and disappearing between page sessions.

What we could not fully verify: Zoom’s Virtual Agent Receptionist volume tiers above the 100-minute entry bundle (not published anywhere public). Dialpad’s seat minimums (Standard 1, Pro 3; its checkout hides license counts behind account creation, so these remain corroborated only). Dialpad’s AI Agent pricing (quote-only by design) [S13]. RingCentral’s real-world invoice inflation, which remains a corroborated estimate [S17]. Everything else, including Zoom’s checkout-only Global Select price, is verified against vendor pages or vendor checkout flows.

Three rules fall out of this. One: pick exactly one phone platform; adding a second is how PMCs end up paying for empty seats. Two: platform-bound agents are a switching cost in disguise; if you build your after-hours flow on Aircall’s agent or Quo’s Sona, it doesn’t come with you when you change platforms, while Super, Haven, Zoom VA, and RingCentral AIR all do. Three: every call a specialist resolves is a call your phone platform never rings for, so choose your specialists first and size your seats second.

Quo (formerly OpenPhone) stays out of our category rankings to keep the four-way comparisons clean, but at the solo end it’s the platform your peers will actually mention. Starter $15, Business $23, Scale $35 per user/month annual [S28, verified]. Every plan now includes Sona, Quo’s AI agent that answers calls 24/7, with 10 AI-handled calls a month free; past that, credit packs run $25/month for 40 calls up to $199 for 600, with per-call overages from $1.00 down to $0.45 [S28, verified]. Note the unit: Quo prices AI answering per call while everyone else prices per minute, which makes it cheap for short “is the unit still available” calls and expensive for a 12-minute maintenance walkthrough. Quo also lists ChatGPT/Claude MCP support on its plans, making it the only platform in this guide besides Zoom speaking MCP. The tradeoff: this is a phone for a small customer-facing team, not a phone department. Right for solo operators and sub-100-door shops: $15/month all-in if 10 AI calls cover your after-hours volume.

KrispCall is $12/user/month billed annually ($15 monthly) for Essential, capped at 5 users, and $32 ($40 monthly) for Standard [S29, verified]. Here’s what the listicles don’t lead with: every KrispCall plan is metered. “Calling & SMS charges applicable” appears on all three tiers, meaning pay-per-minute calling and pay-per-segment texting on top of the seat price, plus itemized 10DLC pass-through fees [S29, verified]. Calling and SMS are limited until you complete KYC document verification. It’s built for cheap international virtual numbers, and it’s fine at that job. But this guide’s standing rule applies: for a PMC, skip metered plans entirely.

CallHippo is the more serious contender: Starter at $19/user/month billed yearly ($25 monthly) includes unlimited US and Canada calling; Professional at $30 ($40) adds call recording and multilingual IVR; Ultimate at $42 ($55) adds multilevel IVR and holiday routing [S30, verified]. The PMC problems are in the fine print: texting caps at 100, 500, and 1,000 SMS per month by tier, an AI Voice Agent at $45/user/month (the most expensive AI answering path in this guide), and two add-ons that tell you something the marketing doesn’t: a $100-per-number “Remediation Service” to remove spam flags and a $3/number/month “Spam Watch” [S30, verified]. When a vendor sells spam-flag cleanup for its own numbers, weigh number reputation before routing your leasing line through it.

Bottom line: if budget is what’s driving you here, Dialpad at $15 and Zoom at $16 beat both on PMC fit with unlimited calling, real included AI, and no metering surprises. Both KrispCall and CallHippo run aggressive affiliate programs, which is why review sites rank them highly. Neither appears in the PM operator communities we researched.

📇 The one the listicles never find: SimpleVoIP

SimpleVoIP (simplevoip.com) is the mirror image of KrispCall and CallHippo: it appears in no “best VoIP” roundups, runs no affiliate program, and publishes no prices, but it’s running in real AppFolio shops. It got into this guide the way no listicle entry does: an operator told us about it. It’s a managed, white-glove VoIP provider for multi-location SMBs with a dedicated property-management product, CRM Connect, listed in the AppFolio Stack Marketplace [S41]. Pricing is quote-only; the plans page lists tiers with features but no numbers [S41]. One real-world data point: an AppFolio-based PMC we interviewed in July 2026 pays about $170/month for a four-number setup (one main line plus rollover lines), the same or slightly less than their previous provider [S42, interview-sourced].

What it does that nothing else in bucket one does for AppFolio shops: CRM Connect embeds into AppFolio through a Chrome extension and mobile app. Inbound calls auto-load the matching tenant, owner, or vendor record; dialing from inside AppFolio routes through SimpleVoIP and gets logged; and calls, AI transcriptions and summaries, and recordings attach themselves to the right record with no manual entry [S41]. The operator we interviewed confirmed it works as advertised: transcripts land on the tenant, owner, and vendor cards, and the screen pop is real, real enough that they toggled it off on desktop because the auto-opening tab interrupts other work (worth asking about in the demo) [S42]. This is the caller-context workflow Rent Manager shops get natively from rmVoIP, and it’s the closest thing to it that exists for AppFolio. SimpleVoIP also launched its own voice AI in 2026, Simple Agent: inbound and outbound handling, trainable, with configurable guardrails, and unpriced [S41]. The operator we interviewed doesn’t use it; they run RentEngine for AI leasing calls alongside SimpleVoIP, which is exactly the platform-plus-specialists architecture this guide recommends.

The caveats: no public pricing means this guide’s sales-call rule applies, the site lists Platform and Customer APIs but publishes no documentation (so we can’t give it a Connectability Score), and with no self-serve signup you’re buying a managed-service relationship: white-glove support on one side, nothing you can spin up and test on a Tuesday on the other. Right for: AppFolio shops that want every call documented against the right record out of the box. If that’s your pain, this is the only phone platform in this guide purpose-built to fix it.

🧰 Bucket three reviewed: the build-it-yourself door (Twilio)

Bucket three deserves a full review, because the pitch is real: skip phone platforms entirely and build on programmable telephony. Twilio sells the raw materials every phone product is made of: numbers, minutes, messages, and APIs. The unit prices embarrass everything above: US local numbers from $1.15/month, inbound calls at $0.0085/minute, outbound at $0.0140, SMS at $0.0083 a message, and browser-based call legs at $0.0040/minute [S4, verified]. A five-seat office’s raw telephony (two numbers, roughly 3,000 minutes, 1,500 texts) runs about $46 a month in usage [estimated; rerun with your volumes]. Zoom charges $80 for the same office. That gap is the entire pitch, and in 2026 an AI coding assistant will get a working Twilio call flow running in an afternoon, which makes the pitch feel even better.

Here is what the afternoon demo doesn’t include, because on Twilio nothing exists until you build it: softphones your team logs into, ring groups, queues, voicemail, holiday routing, recording storage and a retention policy, an admin panel, presence, analytics, E911 registration, A2P 10DLC brand and campaign registration, spam-reputation monitoring, and someone on call when any of it breaks. That is not configuration; that is a product. Every platform in bucket one is thousands of engineering hours wrapped around these exact parts (several products in this guide are assembled from this same class of infrastructure), and Twilio sells its own packaged contact-center product precisely because parts are not a phone platform. The honest math: the ~$34/month saved versus Zoom is erased by the first hour of monthly maintenance, before the build itself costs a dollar [estimated].

When Twilio IS the right answer for a PMC: when phone capability is a feature of your software rather than the office phone. A rent-reminder SMS service wired to your PMS, a custom voice AI experiment, an after-hours line with logic no vendor sells: those are point builds where you want an API, not a seat. Which is also the advanced-build trap in reverse: for the integration-heavy stacks this guide recommends, a platform API such as Aircall’s, with its event stream and AI data on top of an already-working phone, gets you the custom behavior without owning dial tone. Build features on Twilio; don’t build your phone platform on it. One pattern worth knowing about, described to us by Super in July 2026 [S39]: builders increasingly pair Twilio’s telephony with a hosted agent platform as the harness, keeping the dial tone cheap while renting the agent infrastructure. Super is the concrete PM-native option for that harness: it gives builders a PM-trained agent layer without making them buy a phone platform around it, with agent prompts that are self-serve editable after onboarding and, per our conversations, a team that works directly with builders on implementation [S39]. That’s a middle path between raw parts and a finished product, and it’s where bucket three is heading.

Your PMS might already be a phone platform. Rent Manager’s rmVoIP is a full hosted phone platform built into the PMS: when the phone rings, a screen pop shows the caller’s payment history and open service issues, and every call is recorded and attached to the contact’s record automatically [S23]. If you’re on Rent Manager, evaluate rmVoIP before anything in this guide. AppFolio and Buildium have no equivalent native voice, but be precise about which channel is missing: both text natively. AppFolio handles resident texting through Realm-X Messages, a central inbox for text and email, and Buildium lets you send and receive texts without leaving your Buildium account, free as a feature with resident opt-in tracked [S43]. What neither ships is a phone your team can call from. On the AI side, though, AppFolio crossed into voice in June 2026, and we initially missed it: Realm-X Leasing Performer is now generally available with multilingual voice, answering leasing calls natively 24/7 and scheduling showings in an average of 2.5 minutes on the phone by AppFolio’s numbers [S44]. In this guide’s terms that’s a PMS-native leasing specialist: it takes the leasing branch of your phone tree, but your team still can’t make or take a call inside AppFolio, and the rest of AppFolio’s AI (Smart Maintenance, Resident Messenger) remains chat and email-first [S27, S44]. Rentvine is the same story without the voice chapter: chat, email, and text are native, there’s no calling, and the documented phone path for Rentvine shops is LeadSimple’s Phone + Inbox via its direct Rentvine integration [S45]. That has a channel-parity consequence: an AppFolio or Buildium shop buying from this guide is buying the voice half of conversations its PMS already half-handles by text, which is exactly why calls need to log back into the PMS (SimpleVoIP’s CRM Connect, reviewed above, bolts that screen-pop-and-auto-log workflow onto AppFolio from the Stack Marketplace). Short of that, AppFolio and Buildium shops are the ones shopping this guide’s four platforms.

Here’s the whole picture in one place. Step zero of any phone decision is this table: find your PMS’s row, and buy only the channels it doesn’t already cover.

Yardi and Entrata sit outside this table: their call products, RentCafe Connect and Entrata’s AI voice, are contact-center services and agents, bucket-two specialists sold into enterprise multifamily, not staff phone platforms.

Your CRM might already be a phone platform. LeadSimple, the CRM most process-driven PMCs run their sales and operations on, now bundles Phone + Inbox: VoIP calling, texting, call recording, IVR, ring groups, warm transfers, and its own AI voice agent, in one timeline tied to your workflows. Its pricing has moved three times in the three weeks we’ve been watching: a $29 Core tier with 300 minutes existed on July 24, was gone by July 29 (one $59 plan), and by August 10 a two-tier structure is back in a new shape. Core at $29/user/month ($35 month-to-month) is the shared inbox with an IVR phone menu; Pro at $59/user/month ($65 month-to-month) adds ring groups, warm transfers, hours-based routing, call recording, and the AI voice agent, with 600 call minutes, 1,200 SMS segments, and 45 AI voice minutes per user [S24, verified August 10, 2026]. The overage rates published in July (5 cents per call minute, 2.5 cents per SMS, $0.40 per AI voice minute) are no longer on the pricing page; assume they still apply and confirm before you buy. It’s sold as its own plan, pairable with LeadSimple’s CRM or Operations products (a Core + CRM bundle runs $128/month for the first seat), with a per-door contract offered that bundles everything with unlimited calling and texting. Two honest caveats: the seat plans are metered minutes, not unlimited calling, and the seat to compare against a phone platform is the $59 Pro, because that’s where the routing and the voice agent live. The case for it is no longer price; it’s that a phone that logs itself against the right process beats a better phone that doesn’t.

Leasing calls mostly shouldn’t reach your phone platform at all. Showing-scheduling platforms answer them first, and they price per unit, not per seat. Tenant Turner runs $1.17/unit/month on annual Pro plans, or $2.43/unit for Ultra, which adds a live leasing call center; ShowMojo’s equivalent plans are $1.30 and $2.70/unit with its Live Answer agents [S25, verified]. AppFolio shops have an option in the PMS itself: Realm-X Leasing Performer answers leasing calls with multilingual voice, natively, 24/7 (pricing not published; Performers are an add-on with minimum spend) [S44], and it belongs in this comparison before you buy a separate leasing line. RentEngine (rentengine.io) is the fuller-platform entry in this lane: marketing and syndication to 30+ listing sites, a leasing CRM, two-way texting and calling, rental applications, PMS sync, and an open API, priced on results rather than a monthly software fee (one-time onboarding fee; rates are quote-only) [S40, verified as displayed]. Its RentEngine AI is the one leasing specialist here that answers calls with voice, not just chat: it picks up inbound leasing calls 24/7, answers questions, qualifies, and schedules tours, alongside text [S40]; its faster-leasing claims are vendor-reported. Disclosure: LaunchEngine builds a monday.com integration for RentEngine; the description here comes from their published pages like every other entry. At 200 doors, a fully live-answered leasing line costs about $500/month, and every leasing call it absorbs is one your team never handles. If your leasing line still rings to a human in your office, fixing that will do more for you than any phone platform swap in this guide.

After-hours maintenance is its own market, and it’s the real competitor to AI receptionists. Latchel pairs AI-guided troubleshooting with human experts who pick up in about 15 seconds (pricing not published); Property Meld’s MAX On-Call does 24/7 conversational AI triage, sold as an add-on on top of the platform’s $1.60 to $2.00/unit/month [S26, verified]; EZ Repair Hotline is the legacy human call-center option. Vendoroo is the name making the most noise in this lane right now, with heavy PM-podcast and NARPM presence: an AI maintenance coordinator paired with a human expert, running the full lifecycle from triage through vendor dispatch, invoicing, and payment, inside your existing PMS, on month-to-month terms [S33]. Its current plans publish no prices, though a still-live older calculator page on its own site lists the basic coordination module at $5/door/month; treat that as indicative and confirm on the call. The honest comparison for a PMC isn’t “Zoom’s receptionist vs RingCentral’s receptionist.” It’s a generic AI receptionist at $25-50/month that routes and takes messages, vs a maintenance-native service that actually troubleshoots the leak, dispatches the plumber, and logs the work order. Generic wins on price and breadth; maintenance-native wins on depth.

The PM-native AI receptionist has arrived, and it splits the difference. Super (hiresuper.com) is the most credible attempt yet at the middle: a voice AI built specifically for property management, with a NARPM presence and FirstService Residential on its client list [S31]. Unlike most of this category, it publishes pricing: Outreach agents from $150/month with 250 minutes, the 24/7 Receptionist from $415/month with 1,000 minutes plus unlimited email and SMS handling, or both from $515/month [S31, verified]. That’s roughly $0.40 per minute, pricier than Zoom’s generic receptionist, and the premium buys resolution: Super claims to resolve about a third of inquiries end to end with no human (vendor-reported), with two-way PMS integrations that create the work order, enter the guest card, and schedule the showing. Two updates from our July 2026 conversation with Super and our own calls to its public demo agent [S39]: agent prompts are editable self-serve on their platform after onboarding, and the demo agent handled a maintenance scenario as intake-and-route (clarifying questions, hand-off to the maintenance team, confirmation SMS afterward) rather than troubleshooting the issue. Since behavior is configurable, treat maintenance depth as a decision you make during onboarding, not a given.

To be clear as day about what Super is and isn’t: it is not a phone platform. There are no seats, softphones, or user licenses for your staff; it answers your main line, resolves what it can, and transfers the rest to your team on whatever phone platform they already use. That makes the natural architecture for an ops-driven PMC a pairing: a phone platform from bucket one carrying your team (Aircall, if call data flowing into your ops stack matters), with Super as the front-desk specialist taking the first ring. You would run Super instead of that platform’s own voice agent, not alongside it. Haven AI (usehaven.ai) is the same shape of product and the same rule applies (a specialist, not a phone platform): Y Combinator-backed with Evernest on the client list, but quote-only and genuinely early-stage [S32]. Both are worth a demo if a PM-trained receptionist is what you’re after.

And then there’s the heavyweight. EliseAI (eliseai.com) is the enterprise name in this category: conversational AI across text, email, chat, and voice, whose VoiceAI answers leasing and resident calls around the clock, books tours straight into the calendar, handles payment, renewal, and maintenance calls, and logs every interaction into EliseCRM, the company’s own AI-first CRM [S49]. (Its VoiceAI page says 33 languages; its homepage says seven. We’ve flagged the discrepancy.) Elise is a different shape from Super and Haven: not a receptionist you bolt onto your stack but a platform that wants your whole renter-communication funnel, CRM included, from a company at another order of magnitude, with a $2.2 billion valuation and a reported $200 million in annual recurring revenue built on large multifamily portfolios [S49, company-reported]. Two things put it in this guide anyway: it now sells an explicit single-family rentals solution, which means it’s coming down-market toward the operators this guide serves, and it publishes no pricing at all: no rates, no tiers, no floor. Third-party reports put typical contracts in the dollars-per-unit-per-month range with five-figure annual minimums; we can’t verify those numbers and you should treat them as directional only [S49]. Our taxonomy rules apply unchanged: it’s a specialist, not a phone platform (your team gets no seats or softphones), and the deeper your funnel wires into EliseCRM, the bigger the switching cost when you leave. At the scale where Elise makes sense, “get the all-in number in writing” stops being advice and becomes procurement.

Two things jump out. First, sentiment analysis is cheap exactly once in this market: Aircall includes it in its $9/license AI Assist. Everywhere else it’s contact-center machinery: RingCentral wants $60 per user per month, and Dialpad, despite its AI-first branding, only sells sentiment inside Sell and Support, its $80-plus contact-center products. (Most published comparisons claim Dialpad includes sentiment at $15; Dialpad’s own help center says otherwise, and we checked.) Second, no one will tell you what Dialpad’s AI voice agent costs without a sales call, which for a small business usually means the answer is “more than you want to pay.”

Zoom Phone wins five of nine categories, and if you’re keeping score at home, that surprised us too. It’s the best pure phone platform for the money in 2026. But notice which categories Aircall wins: automation and growing operations. Those are the two categories that determine whether your phone platform becomes part of an integrated operation or stays a standalone tool. Winning on price is about this month’s bill. Winning on integration is about how your business runs for the next five years.

Below roughly 250 doors, Zoom’s category wins are the whole story: buy the $16 seat, add the $25 receptionist, keep the change. Above that line, the failure mode of the cheap system isn’t the phone. Calls connect fine. It’s what happens after the call ends.

A platform with thin integrations makes your team the integration. Every call that should become a work order, a guest card, or an owner note gets there because someone typed it. Run the math we use with clients: a 500-door operation fields roughly 25 to 40 calls a day across leasing, maintenance, and residents. At even two minutes of after-call data entry each, that’s 50 to 80 minutes of re-keying every day, roughly $440 to $700 a month of admin labor at $25/hour [estimated; rerun it with your own call counts]. The verified price gap between the Aircall stack and the Zoom stack for a five-seat office is about $147 a month. The labor gap swallows the price gap well before 300 doors and widens with every door after.

The re-keying is the cost you can see. The invisible one is worse: the after-hours leasing call that never became a tracked showing, the maintenance conversation with no record when an owner asks what happened, the pattern across a hundred calls that nobody spotted because the data only ever existed in someone’s memory. A missed lease is a four-figure loss that never appears on any invoice, which is why nobody budgets for it.

None of this repeals the advice above. Under 250 doors, or if you genuinely will not automate, buy on price and skip this section’s worry. Past that line, the cheapest seat is usually the most expensive decision on this page.

The vision: a phone platform connected to all of your company’s data, where every call and text writes itself into the same system that holds your tenants, owners, work orders, and leases; where AI answers the calls it should and assists your team live on the calls it shouldn’t; and where the text thread and the phone call about the same leak land in the same workflow, organized at a glance. This is LaunchEngine’s vision. It’s what we build toward for clients, our Aircall relationship is disclosed throughout this guide, and a vision you can’t audit is just marketing. So here it is as a test you can run on any vendor, including ours.

(Bucket three sits outside this table on purpose: a Twilio build passes any part of the test you’re willing to engineer and maintain yourself, which is the trap; the five parts are a checklist of the products you’d be re-implementing.) Read the columns and the conclusion falls out: Aircall is the only platform that passes all five today. That fact, not the partnership, is why it anchors our integrated-stack recommendations, and every cell above comes from the sourced findings earlier in this guide, so you can re-run the table yourself. Zoom is two paid add-ons and a catalog away, which is exactly the bet our outlook section makes. RingCentral has the parts but sells them as enterprise machinery. Dialpad documents beautifully and connects poorly.

🌳 Why a specialist can’t be the whole vision

Specialists pass this test only for the branch of the phone tree you hand them. RentEngine: Passes all five for the leasing branch and nothing else [S40]. Vendoroo: The same for maintenance [S33]. Super: Passes the answer test on your trunk with real PMS write-backs, but it doesn't assist your team live, and your team's own calls and texts still live wherever your platform puts them [S31]. SimpleVoIP CRM Connect: Passes the documentation test into AppFolio, but there's no assist mode, and its own voice agent is new and unpriced [S41]. None of this makes specialists wrong; it makes them partial, and exactly how partial depends on your configuration: which branch you hand them, and what happens to every conversation on the branches you don’t. The stack that fulfills the vision is a platform that passes all five, plus specialists wherever their depth beats the platform’s generic agent.

And one product proves this vision isn’t vendor marketing: Rent Manager’s rmVoIP already is the connected phone, natively, for shops on that PMS, with calls made inside the software and documented against the contact automatically [S23, S46]. The standard predates our stack preference. If your PMS ships it, take it.

⚖️ Where the vision loses

Honesty about the edges. Under roughly 250 doors, the connected phone is over-buying, and our recommendation stays Zoom or Dialpad on price. Platform-bound agents mean vision lock-in is real: build your flows on Aircall’s agents and they don’t move with you when you change platforms, which is taxonomy rule two, and it applies to our favorite too. And our outlook section argues that parts of this test become checkboxes on every platform by 2027, which means the durable asset was never the vendor. It’s the clean, connected data model you own. The vision is the destination; any vendor in this guide is this year’s vehicle.

The agent tier consolidates into the platforms. Every platform in bucket one now ships its own AI agent: Aircall’s voice and messaging agents, Zoom’s receptionist, Quo’s Sona, RingCentral’s AIR, Dialpad’s quote-only agents. As those mature, a standalone specialist survives only where its depth beats generic: Super’s PMS write-backs, Vendoroo’s maintenance data and human coordinators, RentEngine’s leasing data. Specialists that merely answer and route are competing with a checkbox on the platform’s pricing page, and checkboxes win on price. Expect some of the names in this guide to be features, or acquisitions, by the 2027 edition.

What doesn’t commoditize is the data model. All three AI modes are exactly as good as the data they can read and write. An agent with beautiful prompts and no access to the tenant ledger, the work-order history, or the listing calendar is a greeting. Connections and prompts are getting cheap; a clean, connected operational data model is not, and it compounds. So the durable question about any product in this guide isn’t “how good is the AI today.” It’s “what data can it touch, and where does the record live when this vendor is gone.”

Our doctrine, disclosed. (The testable version of this doctrine is the connected-phone standard earlier in this guide.) LaunchEngine’s position for our own clients: one platform that can do everything, with gaps closed by custom builds on its API rather than by adding vendors. The stacks in this guide are the present; the doctrine is the trajectory. Each specialist earns its place today where its depth beats the platform, and each is a candidate for absorption tomorrow. Whatever you buy, own your data model and your phone numbers. Every other decision on this page is reversible.

We build the operations layer that your phone platform should feed into, on monday.com: every call, text, and voicemail logged against the right tenant, property, and owner in a monday.com workspace, with AI handling the routine follow-ups. Whichever phone platform you choose, the question that matters most is what happens to the conversation after you hang up. If you want help thinking through which setup fits your operation, that’s a conversation we have with PMCs every week.